VELOUR Return, Refund & Cancellation Policy

At VELOUR, we carefully inspect and pack every order before dispatch. Because fragrances and personal-care products are intended for individual use, we do not offer change-of-mind returns or refunds for products delivered correctly and in good condition.

If your order arrives damaged, contains an incorrect product, or has a manufacturing defect, please contact us so we can review the issue and arrange an appropriate resolution.

You may request cancellation before your order is dispatched. Contact us promptly with your order number. Once an order has been dispatched, we cannot stop it through our normal cancellation process.

For an eligible prepaid cancellation, the refundable amount will be returned to the original payment method. Payment gateway or transaction charges will be deducted only where they were disclosed before purchase and are permitted by applicable law. Any deduction will be explained to you.

Refund processing for eligible prepaid cancellations may take up to 15 business days, depending on the payment provider, subject to any shorter period required by law.

Refusing delivery after dispatch does not automatically cancel an order or guarantee a refund. If a shipment is returned to VELOUR, we will review the reason for return and inspect the goods before confirming the resolution.

Where a refund is applicable, shipping, return or logistics charges may be deducted only when disclosed and legally permitted. We will explain any applicable deduction. These terms do not restrict remedies for damaged, defective, incorrect or otherwise non-conforming goods.

We do not accept general returns or refunds for:

• A change of mind or a product no longer being required.
• Dislike of a fragrance, personal scent preferences or different expectations of the fragrance experience.
• Accidental orders or selection of the wrong product or variant, once correctly delivered.

These exclusions apply to products that match the order and their description and are delivered in good condition. They do not exclude eligible product-issue claims or rights provided by law.

Opened or used products are not eligible for change-of-mind returns. This does not automatically exclude a verified damage, incorrect-product or manufacturing-defect claim, or a remedy required by law. If you notice an issue, stop using the product and contact us.

Please retain the product, outer and inner packaging, labels, batch information, and any relevant inserts or complimentary items until the claim is resolved. We may request these to identify the product and assess the issue.

Do not refill, alter or tamper with the product. Claims supported by false or misleading information may be declined.

Once a refund is approved, we will confirm the eligible amount and processing details. Refunds are generally issued to the original payment method. Bank or payment-provider processing may affect when the credit appears.

The 15-business-day estimate above applies to eligible prepaid cancellations; other approved refunds will be processed within a reasonable period and any timeframe required by applicable law. Please contact us if an approved refund has not appeared within the timeframe communicated to you.

For an approved replacement, we will confirm availability and provide any return, collection and replacement-shipping instructions. We will explain any applicable shipping arrangements and costs before you proceed, subject to your rights under applicable law.

The deadline for reporting a problem is not a promise of replacement delivery within that period. We will share the expected dispatch or delivery information once the replacement is arranged.

For cancellation requests or help with a damaged, incorrect or defective product, email velourperfume245@gmail.com or use our Contact Us page.

Include your order number so we can locate the purchase. If a package looks damaged on arrival, photograph it before opening where possible and retain the packaging.

This policy explains VELOUR’s normal cancellation and claim process. It does not exclude or limit rights or remedies available under applicable Indian consumer-protection law. Where a term of this policy conflicts with a mandatory legal requirement, that legal requirement will apply.