Privacy Policy
Last updated: 24 October 2026
About this policy
This policy explains how Velour Perfume handles personal information when you browse velourperfume.com, buy our products, create an account or contact us. It also explains how to ask questions about your information.
Information we collect
When you place an order, we collect the information needed to fulfil it, such as your name, billing and delivery address, email, phone number, products ordered and payment status. Account details, support messages and reviews are collected when you choose to provide them.
Our website and service providers may also process technical information such as IP address, browser information, security logs and cookie identifiers to operate the store, protect it and, where enabled and permitted, understand website use.
How we use your information
We use order and contact details to process purchases, arrange delivery, provide tracking and order updates, handle support and eligible claims, prevent misuse and maintain business records. Information you provide for launch or marketing updates is used for that purpose when you choose to receive them.
Submitting a purchase or a general support enquiry does not by itself sign you up for promotional messages. You can withdraw a marketing request at any time by contacting us.
Payments and service providers
Online payments are handled by the payment service selected at checkout, including Razorpay where offered. Please do not send card security codes, passwords, OTPs or UPI PINs to Velour. Payment providers process payment information under their own privacy notices.
Relevant information is shared with service providers needed to operate the store: hosting, payment, shipping and tracking, communications, and website support services. For example, a delivery partner needs the recipient’s name, address and phone number. Information may also be disclosed when required by law or to address fraud and security issues.
Cookies and third-party services
Essential cookies support functions such as the basket, checkout, sign-in and security. Optional analytics, marketing and embedded content may use additional cookies or similar technologies. Where the website offers cookie controls, use them to review or change your choices. Browser settings also let you manage cookies, although blocking essential cookies can affect checkout.
Links and embedded services, including Instagram, WhatsApp and Google Maps, are operated by third parties. Their privacy policies apply when you use those services.
Retention and protection
Information is retained as needed for the purpose for which it was collected, including order fulfilment, support, accounting, legal obligations and dispute resolution. Access is limited to people and providers who need it for these purposes. No internet service can guarantee absolute security.
Your choices and requests
Contact us to ask about your information, request a correction or deletion, withdraw marketing consent, or raise a privacy concern. We may need to verify your identity before acting on a request. Some records may need to be retained to meet legal obligations or resolve an outstanding order or dispute; we will explain any relevant restriction.
Our checkout is intended for adults who can enter into a purchase contract. A parent or guardian may contact us if they believe a child has provided personal information without their permission.
Contact and updates
Email: velourperfume245@gmail.com
Phone: +91 8591533252
Address: Santosh Nagar, Goregaon East, Mumbai, Maharashtra 400065, India.
Use the subject “Privacy request” for privacy enquiries. We may update this policy when our practices change; the date above identifies the latest version. Nothing in this policy limits rights available under applicable law.